Emese Sugár

CV & Testimony

Testimony

LinkedIn

Aviation as a Life Choice

Aviation has been my profession and my life since I was 17 years old. For over three decades, it has driven my everyday life. I am lucky and grateful that I found my drive at such an early age. I did not know where. I did not know what or how. I just knew that aviation would be my life.

I wanted to fly, and at some point I was possibly the youngest PPL holder in Hungary at the age of 22 in 2000. I earned my PPL in the same year that I underwent spinal surgery which resulted in four screws being inserted into my spine.

I wanted to fly, so there was never really a question about it.

In fact, I only agreed to the surgery after receiving the promise that I would still be able to obtain my medical licence for flying. And I did.

I had to learn again how to walk, move, trust and believe, but funnily enough, I never once thought that I would fail or that it would not work out. Somehow, Plan B was never an option, and that approach followed me throughout my life.

There was no real second option but to study in English in North America, to work with and for Swiss International Air Lines and Lufthansa, and to earn my master’s degree.

Three Decades in Operations Control

Three decades and counting.

Today, I have worked at or with eight Operations Control Centres, discussing, building, steering and changing processes, mindsets and approaches to how they operate, deliver service, increase efficiency, reduce cost, identify potential and improve performance.

Each discussion, challenge and question has been driven by my desire to improve and optimise, regardless of scale, scope or direction.

Having worked as an Operations Controller myself for years at four different airlines, and having been responsible for system implementation and introduction across eight Lufthansa Group airlines, I have had the opportunity to experience the industry from multiple perspectives: controller, project manager, implementer and change leader.

The more Operations Control Centres I work with, the more I appreciate the level of professionalism, expertise and dedication that exists within our industry.

Aviation gave me a profession, but Operations Control gave me a purpose. After more than three decades, I remain as curious about improving the way we operate as I was when I first decided that aviation would be my life’s work.

What I stand for

groundops360.com

My Approach to Change

Behind every management requirement, transformation programme or system implementation, my goal has always been the same: to drive change from the bottom up.

From the end-user perspective.

From the Operations Controller’s perspective.

After years spent working directly in airline operations and supporting change programmes across multiple airlines, I have become convinced that there is only one sustainable way to drive meaningful change: involve the people who will ultimately use and live with the outcome every day.

The question is not how perfect a system we can design and develop. That is often the easier part.

The real challenge is how we reskill and upskill our colleagues so that technology enables them rather than simply giving them a different kind of work.

How do we help them understand a system deeply enough to use it effectively, without overwhelming them with details they do not need?

How do we ensure that the system serves its intended purpose?

I would like to believe that more than three decades of experience across three continents have made me capable of reading between the lines, finding that thin layer of possibility through which we can reach our colleagues, listen to their concerns and introduce change in a way that shifts decades-old thinking and processes.

To deliver value in a way that shapes how Operations Control and Planning work on a day-to-day basis.

To explain the difference in thinking.

To highlight and explain the why.

Curriculum vitae

Work, study and training, newest first. Each entry is a pin on the map.

  • Work
  • Study
  • Training

No.CityCompanyRole or studyYearsKind
  • 01Zurich, SwitzerlandSwiss International Air LinesProduct Integration Manager, Tail OptimizerCurrentWork
  • 02Berlin, GermanyLufthansa SystemsBusiness Analyst, NetLine/Ops ++2018 – 2022Work
  • 03Glasgow, UKUniversity of StrathclydeMSc Business Analysis and Consulting2016 – 2025Study
  • 04Dubai, United Arab EmiratesTableauTableau Business Intelligence Fundamentals2015Training
  • 05Dubai, United Arab EmiratesflydubaiSenior Officer Operations Planning2015 – 2018Work
  • 06Budapest, HungaryNew CodeNeuro Linguistic Programming Practitioner2014Training
  • 07Geneva, SwitzerlandIATA/ITDIAirline Revenue Management2014Training
  • 08Milton Keynes, UKOpen UniversityPostgraduate Certificate in Business Administration2014 – 2015Study
  • 09SingaporeIATA/ITDIAirport Slots and Scheduling2014Training
  • 10Geneva, SwitzerlandIATA/ITDINetwork, Fleet and Schedule Planning2013Training
  • 11Brussels, BelgiumEUROCONTROLIFPS and NOP Classroom Training2013Training
  • 12Bern, SwitzerlandSkyWork AirlinesManager Network Development and Scheduling2014 – 2015Work
  • 13Bern, SwitzerlandSkyWork AirlinesHead of OCC2012 – 2014Work
  • 14Basel, SwitzerlandFarnair EuropeFlight Dispatcher, Operations Officer2010 – 2012Work
  • 15Budapest, HungaryGround Europe TrainingLoad Planner / Controller Licence2010Training
  • 16Fort Lauderdale, FL, USASheffield School of AeronauticsFAA Dispatch Licence2009Training
  • 17Budapest, HungaryFarnair EuropeGround Operations Manager2008 – 2010Work
  • 18Budapest, HungaryMenzies AviationGround Operations / Ramp Officer2006 – 2008Work
  • 19Budapest, HungaryFarnair EuropeOperations Officer, Crew Planner2005 – 2006Work
  • 20Barrie / Toronto, ON, CanadaGeorgian CollegeAviation Management2003 – 2006Study
  • 21Budapest, HungaryMicroburst Flight SchoolCommercial Pilot Licence Theory Course2002 – 2003Training
  • 22Budapest, HungaryCentroplane Flight SchoolPrivate Pilot Licence2000Training
  • 23Princeton, NJ, USASchool of life1999 – 2001Other
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